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FAQ

Can I try before buying?
Yes, we offer demo version of our plugins that may vary depending on the product. After the expiration date the product will stop working.

Do I need a USB e-Licenser for the Demo version of the product? Yes, it's needed for both versions of our plugins.

What are the delivery charges for the USB e-Licenser? We charge 9 Euros worldwide for delivery of the USB e-Licenser.

Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AmEx), by direct bank transfer services and by PayPal.

Is it secure to buy in your Online Shop?
Of course! All transactions are encrypted with SSL and your personal information is confidentially managed. Credit card payments are processed by Paypal and are verified by 3D security procedure.

Am I going to receive a boxed product?
No! Boxes are only for product presentation, but if you really really want the box we can send you the schematics file so you can print it. We know they are so fancy and we plan to make them real soon.

I want to understand how the purchasing procedure works. Could you explain it?
After purchasing in our shop you will receive an e-mail with an activation code and a link for downloading the product(s). Take good care of the code as it can be used just once! When you are done downloading the package you will need to install both our plugin and the e-Licenser software. You can find e-Lincenser Control Center latest version here ( http://www.elicenser.net/en/latest_downloads.html). You will also receive a PDF installation guide in the purchase email and we have also placed it in Dowloads section ( http://neoductiontools.com/downloads.php)

How do i get an invoice?
We will send it to you by email after purchase.

I have not received the activation code e-mail after purchasing the product. What is going on?
It could take up to one hour for the process to complete, and also it may happen that the email ends up in your spam folder, so check it out just in case. You can also log in to your user area and find your serial number in the My Products section ( http://neoductiontools.com/usuario.php). If you still can't find your serial number, please contact our support team ( http://neoductiontools.com/contacto.php)

I am having trouble licensing my product.
Follow the instructions we provided in the Installation Guide and please make sure you always use the latest version of e-Licenser Control Center. If you're still having trouble you can always contact our support team ( http://neoductiontools.com/contacto.php)

What is your returns policy?
You can return the products up to 14 days after purchase provided that you have not activated the license.

Address

C/Antonio Maura 8 Bajo.
46100 Burjassot.
Valencia, Spain.

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